Effective Date: 02/20/2025
Last Updated: 02/20/2025
1. Introduction
Welcome to Smartfiche. Your privacy is important to us, and we are committed to protecting any information you provide while using our services. This Privacy Policy outlines how we collect, use, store, and protect your personal and business data.
By using our website and services, you agree to the terms outlined in this policy. If you do not agree, please refrain from using our services.
2. Our Role & Scope of Services
Smartfiche does not sell Laserfiche software. We provide professional consulting, automation, and integration services for businesses that already own Laserfiche or are considering its acquisition. While we can assist organizations in evaluating and purchasing Laserfiche through authorized resellers, our primary focus is on process automation, document management, and system integrations to enhance Laserfiche functionality within your business environment.
3. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and business-related details provided when you contact us or sign up for our services.
- Technical Information: IP address, browser type, and website usage data collected via cookies and analytics tools.
- Business Data: Documents, workflow configurations, and system information provided for Laserfiche automation, integration, and support services.
4. How We Use Your Information
We use the collected information to:
- Provide, manage, and improve our Laserfiche automation, document management, and integration services.
- Assist businesses in acquiring Laserfiche through authorized channels if requested.
- Respond to inquiries, support requests, and service-related communications.
- Ensure system security, prevent fraud, and comply with legal obligations.
- Enhance our website’s functionality and user experience through analytics.
- Send promotional or service-related updates (only if you opt-in).
5. Data Protection & Security Measures
We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or alteration, including:
- Encryption of sensitive data during transmission and storage.
- Access controls and authentication measures.
- Regular security audits and compliance checks.
However, while we take every precaution, no data transmission over the internet is completely secure. By using our services, you acknowledge this inherent risk.
6. Sharing & Disclosure of Information
We do not sell, rent, or trade your personal or business information. However, we may share data under the following circumstances:
- With Service Providers: Third-party vendors who assist in providing our services (e.g., cloud storage, payment processing), subject to confidentiality agreements.
- For Legal Compliance: If required by law, court order, or regulatory obligation.
- For Business Transactions: In the event of a merger, acquisition, or sale of assets, where your data may be transferred as part of the business continuity process.
7. Third-Party Integrations
Our services may integrate with third-party applications (e.g., Microsoft 365, SQL, APIs, ERPs, CRMs) as part of our Laserfiche automation solutions. These services operate independently and are governed by their respective privacy policies. We encourage you to review their terms before use.
8. Data Retention
We retain personal and business data only as long as necessary for service delivery, legal compliance, and security purposes. You may request data deletion, subject to any legal retention requirements.
9. Your Rights & Choices
You have the right to:
- Access, update, or delete your personal data (where applicable).
- Opt-out of marketing communications at any time.
- Request a copy of your stored data for review.
- Restrict or object to data processing under certain conditions.
To exercise these rights, please contact us at [email protected].
10. Cookies & Tracking Technologies
We use cookies and analytics tools to improve website functionality and user experience. You can manage cookie settings through your browser. Disabling cookies may affect certain site features.
11. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such data, we will take immediate steps for its removal.
12. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in laws, services, or security practices. We encourage you to review this page regularly. Continued use of our services after updates constitutes acceptance of the revised policy.
